TUI Travel Money Card

The exchange rate is fixed at the time of purchase, so you don’t need to worry about fluctuating rates and the uncertainty of credit/debit card charges.

For more information about our Multi Currency card you can access our Travel Money Card user guide here.

Simply pre-load the Travel Money Card with your budgeted spend and use it to purchase goods or withdraw cash all over the world. The maximum card balance is £6000 and there is a £500† a day withdrawal limit.

For online purchases you will need to activate your card once it’s arrived. Just follow the instructions in the enclosed letter.

For Multi Currency Cards purchased in retail your primary card is instantly activated. Just follow the instructions contained within your pack to activate the secondary card.

With our TUI Travel Money app, you can check your balance, transfer money between currency wallets and view your transaction history. You’ll also have the ability to block or unblock your account and use our PIN reveal service if needed. The app is available to download now for both Apple and Android devices via the App Store or Google Play. Access your online account here.

You can also manage your account in any TUI Travel Shop or check your balance by calling our helpline on +44(0)203 1300 133*

Visit one of over 350 TUI Holiday Stores nationwide or order online for Branch Collection or Home Delivery. Orders for Home Delivery will take up to 14 days to be delivered; no signature is required however you will need to activate the card upon receipt.

An example of our fees are displayed here please note that these are subject to variation in accordance with the Multi-Currency Travel Money Card Terms and Conditions.

Minimum age limit for applicants is 18 years.

^ Banks and credit card companies may charge you an additional fee for using a debit/credit card.

± Indicative amount only based on GBP equivalent of £500

¥ Indicative amount only based on GBP equivalent of £2000

« Indicative amount only based on GBP equivalent of £10

# Indicative amount only based on GBP equivalent of £6000

* Indicative amount only based on GBP equivalent of £2

If you’ve got a question about our Multi-Currency Card or a complaint regarding any element, please contact Customer Services using one of the following methods,

• Phoning +44 (0) 2031 300 133
• Writing to Customer Services at, TUI Multi-Currency Travel Card, PO BOX 3883, Swindon SN3 9EA
• Emailing customerservices@tuiprepaidcard.co.uk

Customer Services lines are open 24 hours a day.

We will always aim to provide you with the very highest standard of service, but we know that sometimes things can go wrong.  If that’s happened to you, please make sure you let us know by contacting us in any of the above ways:

Our Complaints Process

We will promptly acknowledge your complaint within 5 calendar days, from the receipt of your complaints request. We will aim to resolve within a maximum of 15 calendar days from receiving the complaint, keeping you informed of progress. If there is any reason for a delay or extension on this timeframe, we will let you know.

Financial Ombudsman Service

We are committed to resolve any issues you raise with us internally. However, where you are not satisfied with our final response, or if 15 calendar days have passed since you first raised the matter with us, you have the right to refer your case to the Financial Ombudsman Service  – the contact details for the Financial Ombudsman are as follows:

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4567, Free for people phoning from a fixed line (for example, a landline at home)

0300 123 9 123 Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02

Email: complaint.info@financial-ombudsman.org.uk

Web:  www.financial-ombudsman.org.uk Link opens in a new window FOS provide an online complaint form which can be accessed online (https://help.financial-ombudsman.org.uk/help Link opens in a new window).

Summary of Travel Money Card Fees and Limits

An example of our fees are displayed here please note that these are subject to variation in accordance with the Multi-Currency Travel Money Card Terms and Conditions.

Minimum age limit for applicants is 18 years.

^ Banks and credit card companies may charge you an additional fee for using a debit/credit card.

± Indicative amount only based on GBP equivalent of £500

¥ Indicative amount only based on GBP equivalent of £2000

« Indicative amount only based on GBP equivalent of £10

# Indicative amount only based on GBP equivalent of £6000

* Indicative amount only based on GBP equivalent of £2

This card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment.

instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

For our latest terms and conditions click here.

Further FAQs are available here.